Since the beginning of my advertising adventures, I have always thought that my part time retail job would be irrelevant when moving into the advertising industry, but I was wrong. The first 6 weeks of the advertising account management program focused on consumer insights that has a great correlation to my retail experience. Consumer insights in advertising is about understanding individuals, groups, and societies’ interest and reasons for purchasing a product or service, which is then used to develop strong and engaging advertisements. I believe this highly significant component of advertising connects well to what I have experienced in retail as I have to gather data and information from my customers to develop a strong sales pitch to getting them to purchase my products.
Apart
from developing an understanding of consumerism, I have also gained some other
soft skills that I are essential to our industry. These soft skills include
customer service, team work, and overall work experience. During a coop
info-session with Cossette and Blue Hive, the HR representatives talked about
how your soft skills experiences will be evaluated as students, such as myself,
do not have industry experience to discuss about in our interviews. One of
these skills was customer service which demonstrates your proficiency in
helping and communicating with customers. Customer service in retail is no
different than serving advertising agencies clientele, as in both situations,
you have to make your customer/ clients’ happy by addressing their needs. I
have also learnt valuable team-working skills where I had to learn to work with
both people I love and hate which your instructors will you that this will always
happen in the industry. As my instructors have stressed, in this industry, you
have to work as a team so my suggestion is that you better be loved by your
peers or else. Finally, work experience, in any industry, just having worked
for a company before demonstrates that you’ve joined the workforce before and
if you’ve been with a company for a long time, that will also demonstrate
loyalty as well.



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